Shipping and returns
Shipping and returns
Made to order in Australia and posted from South Australia.
Free post
Untracked, anywhere in Australia, in a gift pouch. 5 to 8 business days.
If it goes missing
Not arrived within 14 days of dispatch? We resend it or refund you, your choice. No proof of loss needed.
Tracked
Standard or express, in a gift box, calculated at checkout.
Gift box
Sending free post? Swap the pouch for a jewellery box for $9.
Turnaround
Your proof within 1 business day of receiving your mark. Posted within 3 business days of your yes.
Cancelling
A full refund any time before you approve your proof.
Free post
Free untracked post anywhere in Australia, in a gift pouch: 5 to 8 business days. If it hasn’t arrived within 14 days of dispatch, we resend it or refund you, your choice. No proof of loss needed.
Free post comes in a LoveStamp gift pouch, and tracked post in a gift box, inside a plain mailer with no branding outside.
Tracked post
Tracked shipping within Australia, standard or express, comes in a gift box and is calculated at checkout.
The amount is whatever checkout shows for your address. We don’t set a flat rate here.
We post within Australia only.
Gift box
Free post comes in a gift pouch. To send it in a jewellery box instead, add the gift box for $9 in your bag. Tracked post comes in a box already.
When it’s posted
Your proof within 1 business day of receiving your mark. Posted within 3 business days of your yes. Every piece is posted from South Australia.
Cancelling and change of mind
Change your mind before you approve your proof and we refund you in full. After that, because the piece is made for you, we can’t refund a change of mind. Faults are always covered.
Ordered the wrong size? If we haven’t started engraving yet, we can change it at no extra cost. Email us at hello@lovestamp.com.au as soon as you notice.
Faults and the Australian Consumer Law
Nothing on this page limits your rights under the Australian Consumer Law. If your piece is faulty, not as described, or not fit for the purpose we said it was for, we’ll repair, replace or refund it as the law requires.
Email us first at hello@lovestamp.com.au. If we ask you to send it back, post it to LoveStamp, PO Box 1222, Blackwood SA 5051.
We process refunds within 5 business days of agreeing them.
Talk to a person
Expect a reply within one business day on weekdays, Australian Central time.